UX + Product Designer

Where systems thinking meets accessible,
human-centered design.

Profile Picture
Profile Picture

I design resilient systems that support real people in complex moments.

Systems-Driven Design in Practice

Hands-on across discovery, systems design, and delivery—turning constraints into usable, buildable paths.

Framing Ambiguous Problems
Research Synthesis
Information Architecture
Constraint-Led Design
Accessible by Default
Design Systems

Systems-Driven Design in Practice

Hands-on across discovery, systems design, and delivery—turning constraints into usable, buildable paths.

Framing Ambiguous Problems
Research Synthesis
Information Architecture
Constraint-Led Design
Accessible by Default
Design Systems

Systems-Driven Design in Practice

Hands-on across discovery, systems design, and delivery—turning constraints into usable, buildable paths.

Framing Ambiguous Problems
Research Synthesis
Information Architecture
Constraint-Led Design
Accessible by Default
Design Systems

FEATURED CASE STUDIES

Enterprise Utility
Systems Design
Accessibility

Designing Omnichannel Utility Reconnection

Designed a net-new self-service reconnection experience across web and IVR, built for clarity under stress and 24/7 completion. This work aligned policy, operations, and technology to create a more predictable and accessible path back to service.

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Hands-on lead — Omnichannel (Web + IVR)

Enterprise Utility
Systems Design
Accessibility

Designing Omnichannel Utility Reconnection

Designed a net-new self-service reconnection experience across web and IVR, built for clarity under stress and 24/7 completion. This work aligned policy, operations, and technology to create a more predictable and accessible path back to service.

Read case study

Hands-on lead — Omnichannel (Web + IVR)

Enterprise Utility
Systems Design
Accessibility

Designing Omnichannel Utility Reconnection

Designed a net-new self-service reconnection experience across web and IVR, built for clarity under stress and 24/7 completion. This work aligned policy, operations, and technology to create a more predictable and accessible path back to service.

Read case study

Hands-on lead — Omnichannel (Web + IVR)

Design Systems
Internal Tooling
Governance

Designing Experience Documentation at Scale

Teams needed a consistent way to review and align on work. This system created a shared documentation source of truth and formalized how design, product, and stakeholders collaborate.

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Hands-on lead — Design systems & internal tooling

Design Systems
Internal Tooling
Governance

Designing Experience Documentation at Scale

Teams needed a consistent way to review and align on work. This system created a shared documentation source of truth and formalized how design, product, and stakeholders collaborate.

Read case study

Hands-on lead — Design systems & internal tooling

Design Systems
Internal Tooling
Governance

Designing Experience Documentation at Scale

Teams needed a consistent way to review and align on work. This system created a shared documentation source of truth and formalized how design, product, and stakeholders collaborate.

Read case study

Hands-on lead — Design systems & internal tooling

Customer Trust
Systems Design
Accessibility

Introducing Trustworthy Contact Updates

A behavioral‑design initiative improving how customers keep their contact information current across channels. This work centered on trust, clarity, and accessibility — helping customers stay informed while reducing operational risk.

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Hands-on lead — Omnichannel (Web + IVR)

Customer Trust
Systems Design
Accessibility

Introducing Trustworthy Contact Updates

A behavioral‑design initiative improving how customers keep their contact information current across channels. This work centered on trust, clarity, and accessibility — helping customers stay informed while reducing operational risk.

Read case study

Hands-on lead — Omnichannel (Web + IVR)

Customer Trust
Systems Design
Accessibility

Introducing Trustworthy Contact Updates

A behavioral‑design initiative improving how customers keep their contact information current across channels. This work centered on trust, clarity, and accessibility — helping customers stay informed while reducing operational risk.

Read case study

Hands-on lead — Omnichannel (Web + IVR)

Journey Architecture
Behavioral UX
Enterprise Utility

Streamlining Payment Plan Activation

The focus here was re-architecting a fragmented payment plan activation flow into a cohesive, insight-driven funnel grounded in behavioral and accessibility best practices.

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Journey Architecture
Behavioral UX
Enterprise Utility

Streamlining Payment Plan Activation

The focus here was re-architecting a fragmented payment plan activation flow into a cohesive, insight-driven funnel grounded in behavioral and accessibility best practices.

Read case study

Journey Architecture
Behavioral UX
Enterprise Utility

Streamlining Payment Plan Activation

The focus here was re-architecting a fragmented payment plan activation flow into a cohesive, insight-driven funnel grounded in behavioral and accessibility best practices.

Read case study

AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelming Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

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AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelming Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

Read case study

AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelming Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

Read case study

Design Stack